Pampered
Pet Center Policies
Effective March 1, 2008
The services we offer provide the utmost in personal attention to your pet,
which will positively impact your pet’s happiness and well-being while in our
care. On the pages that follow, you will find a summary of our policies. If
you have any questions, please do not hesitate to come by our office,
call
or email us.
|
IMPORTANT NOTICE
|
The Pampered Pet Center approaches each and every day with the goal to provide a safe and healthy environment for your pet.
However, this environment does expose your pet to the potential of injury that is beyond our control. Dogs, like small children tend to play rough. Your dog is exposed to the potential of being scratched or bit during play activity.
If your pet is injured the Pampered Pet Center will be responsible to make sure that your pet receives the most appropriate care, including but not limited to transportation to the nearest animal hospital or veterinarian for appropriate treatment.
If an untoward incident occurs and the resultant injury is not attributable to any negligence on the part of the Pampered Pet Center, its management, supervision or staff the pet parents are financially responsible for any professional fees (veterinarian services) that are incurred for your pet.
You may use accrued daycare hours to off set the costs associated with the above policy.
Hours of Operation
Daycare hours are
from 6:00am – 8:00pm,
Monday through Sunday
After 8:00pm the hourly rate is $10.00 per hour (or any portion of an hour). You may leave your dog with us as long as necessary. And, as always we are still available 24 hours for your convenience.
Attendance
To attend
the Pampered Pet Center, all pets must meet eligibility requirements. Pet
owners must complete the necessary forms. All dogs must complete a temperament
screening process. Once your pet is accepted, they may come for short-term and
long-term daycare stays.
Dogs who attend daycare are separated into play groups based on size, age and
temperament.
Updated Records
Please
notify our office if your pet has any recent illness, injuries or chronic
problems ie: arthritis, fractures. Also let us know if your pet has received
any new vaccinations or has had recent surgery. It is important that we keep
your pet’s file current and up-to-date.
Non-Neutered / Non-Spayed Pets
All dogs
that enjoy daycare activities in a ‘pack’ environment must be spayed or
neutered. We do accept non-altered pets into our facility, but we do need to
limit the number of unaltered males we have at one time. If your pet is not
neutered, you must call ahead. At no time is any female in heat allowed in the
Center. If any pet, altered or unaltered, shows any undue aggression towards
other pets and staff, that pet will receive time-out.
Sick Pet
If your pet
is sick, please take him/her to the vet. We reserve the right to refuse a visit
if your pet arrives sick or flea-infested.
Checking
Your Pet In and Out
Please remember to
sign your pet in and out of our facility. We do ask you to tell us your
estimated date/time of return for your pet. This is so that we can offer your
pet an extra potty break to be ready to go home. If you will be picking up your
pet more than 30 minutes late from your listed time, we require that you please call our office.
Designated
Pet Parent Areas
Due to the
protective nature of our pets, Pet Parents are not allowed in pet play areas.
Please honor the “Employees Only” signs throughout our facility.
Choke Chains
/ Pinch Collars
Absolutely
no choke chains or pinch collars are allowed in the indoor or outdoor dog play
areas.
Tags
In order to
play, please make sure your pet has a flat collar with a tag with pet’s name and
phone number.
Pet Park
Play
Please notify our
staff when you bring your dog into daycare if your dog can enjoy time in our
park. Our dog park is newly planted grass and some areas have not filled in
quite yet. Because of this, when it rains, there is mud. Although dogs love to
play in mud, some pet owners prefer their dog not to.
Reservations
Because we
only can accept a limited number of pets, reservations are strongly encouraged
at all times and are a must during the busy holiday seasons. There is no way of
guaranteeing your pet's place without a reservation. It is never too early to
make a reservation for your pet's stay with us, in fact, the sooner the better.
There are many pets that take advantage of our facility daily, and for the
safety of your pet and our staff, we strongly recommend that you call ahead to
make sure we have enough room for your pet. We want everyone’s visit a safe and
enjoyable one.
Dropping Pet
Off Between 8pm and 7am
For the
comfort of our overnight guests, we will not accept any drop-offs between
the hours of 8pm and 7am without a prior reservation.
Overnight
Guest Check-In
Overnight
guests must be checked in before 7pm
unless arrangements have been made in advance.
Deposits for Extended Daycare
For
long-term stays, we ask for a deposit equal to one half of the total ESTIMATED
fee at the time of reservation. This deposit is required to hold your
reservation. This deposit can be made with a check or we can take a credit card
number. It does not have to be the card with which you pay. All deposits are
non-refundable and non-transferable. This means that if you cancel or shorten
your stay, your deposit will be forfeited. Deposits can not be transferred to a
future stay or to a different pet.
Cancellations / No-Shows
Cancellations occur for many reasons. Our cancellation policy is as follows,
absolutely no exceptions! We thank you for keeping this in mind when you make
your reservations.
No-Shows (Daycare/Long-Term Stays/Pet Bus Pick-up):
All no-shows will be charged full fees.
Canceling Pet Bus Pick-up: If for any reason, you must cancel and do not make your cancellation with at least 12 hours prior notice you will be charged full fees.
Canceling Pet Daycare: If for any reason, you must cancel and do not make your cancellation with at least 24 hours prior notice you will be charged full fees. There are no transfers of daycare hours to another day or time.
Canceling Long-Term Stays (Non-Holiday): If for any reason you must cancel and do not make your cancellation with at least 24 hours prior notice, your deposit will be forfeited. If for any reason, you need to delay the arrival of your pet for a non-holiday long-term stay, you must notify us with at least 12 hours prior notice or you will be charged from the original expected arrival.
Canceling Long-Term Stays (Holiday): If for any reason you must cancel and do not make your cancellation with at least 3 days prior notice, your deposit will be forfeited. If for any reason, you need to delay the arrival of your pet for a holiday long-term stay, you must notify us with at least 24 hours prior notice or you will be charged from the original expected arrival.
If, while your pet is already staying with us, you choose to cancel any of the reserved stay (non-holiday & holiday), the full rate must be charged. If you do not pick up your pet on your scheduled return date, you will be charged for the additional stay.
Payment Terms
Payment for Daycare: Payment for daycare services are to be paid for in advance. We accept cash, Visa/MasterCard and personal checks (local banks only) with proper identification. Customers will be charged $30 for returned checks, plus all costs for collection. If a request is made to hold a check we cannot guarantee a later deposit day.
Payment for Long-Term Stays: (See Deposits for Extended Daycare)
Refunds
The Pampered Pet
Center is unable to give cash refunds on any services.
Administering Pet Medication
The fee for
dispensing medication is $1.50 per administration. The pet parent is required
to complete a separate instruction sheet for the treatment requested. Required
information: Pet's Name, Name of Medication and strength, Dosage per day and
schedule (let us know at drop off what doses have already been given that day).
Do not bring medications in glass containers. Any medication to be dispensed
must be in original package and clearly marked. Please include only enough
medication for the length of your pet’s stay. Please alert us in advance if you
know your pet will require medication. The Pampered Pet Center reserves the
right to refuse a pet for daycare or extended daycare if he/she is taking
medication for a communicable illness.
Bringing Food / Treats / Toys for Your
Pet / Bedding
All food and
treats must be in sealed individual ZIP lock bags and labeled with your
pet’s name. Please package the correct feeding amount per individual bags per
meal, PER pet. Do not combine feedings with instructions to "split" the food.
Bags must be zip lock. DO NOT send tied bags, sandwich bags, glass containers,
grocery bags or paper bags with rubber bands. Our staff will bag the food you
supply according to your directions for $1 per meal. Please do not send rawhide
or toys with your pet. Pets tend to guard these items more than most. We have
toys here for your pet to play with. Pet parents are encouraged to bring the
pet’s bedding for overnight stays.
On-Leash
When in or around the Pampered Pet
Center premises while you are arriving or departing, all dogs must be leashed
and all cats must be crated.
Time-Out
Pets that show undue
aggression towards other pets and staff will receive time-out. Time-out is
served in a separate area. The pet will remain in time-out until the threat of
the aggression has passed. At that time, the pet will be allowed to re-join the
play group. In extreme cases, if a pet displays threatening behavior toward
other pets and staff, we reserve the right to require immediate pick-up of the
pet.
Three Strikes Rule
For the safety of everyone, there is a “Three Strikes Rule”. Any pet that breaks these rules may be asked not to return to our Center.
1. The pet puts people or other animals in danger
2. Unprovoked / unpredictable aggressive behavior
3. Other issues that can endanger the pet, other pets or our staff
Re-Assessment
Your dog’s temperament assessment is
valid for ninety (90) days from the date administered. Dogs need to attend the
Pampered Pet Center at least once every three (3) months to maintain the validity of the
temperament assessment. This is necessary to retain daycare and extended
daycare social skills and privileges. We require all dogs to be re-assessed if
their temperament assessment is not valid. There is a fee for this re-assessment.